Support and Returns Policy In the event that any Products supplied need returning to us, for whatever reason, we would like to remind you that our terms and conditions of sale are as follows: We will only consider any request by you for a returns authorisation if this is made within 30 days of the date of the invoice and will be dealt with under our warranty policy and procedure Return of any Products, whether correctly or incorrectly supplied, or whether faulty or damaged, may only be made with our prior written authorisation. Return of Products that have been correctly supplied by us to you in accordance with your Order will be accepted. Any returns authorisations given by us shall be valid for ten days from the date of issue. Products that are the subject of a returns authorisation for which the time has expired, may only be returned subject to the issue of a new returns authorisation given at our absolute discretion. We reserve the right to charge you for handling and administration in respect of any Products that are accepted for return which have been correctly supplied to you by us i.e.: re-stocking fee.   Re-stocking fees - will be charged as follows:- 1) Customer error i.e.: ordered incorrectly (box unopened and seals intact) - 10% of goods value 2) Customer error as above, but seals broken - 20% of goods value 3) Carriage at the customer’s expense
System support RIG Provides a complete range of services from initial concept definition, optimization and on-going product  enhancements, The multi-disciplinary team includes senior level technical experts in IT consulting , hardware and software sales and  law enforcement equipment.  We will assure that any investment in RIG delivers maximum value from day 1 and operates at peak efficiency
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